Shipping policy
SHIPPING POLICY
Last updated: July 2, 2026
PROCESSING TIME
All orders are processed within 2–3 business days (Monday–Friday, excluding public holidays). You will receive a confirmation email with tracking information once your order has shipped.
SHIPPING DESTINATIONS
We ship worldwide. All prices are displayed in USD.
ESTIMATED DELIVERY TIMES
Standard Shipping: 10–20 business days
Express Shipping: 5–10 business days
Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, or peak seasons. We are not responsible for delays caused by customs or postal services.
SHIPPING COSTS
Shipping costs are calculated at checkout based on your location and selected shipping method. We occasionally offer free shipping promotions — check our website for current offers.
ORDER TRACKING
Once your order ships, you will receive a tracking number via email. You can use this number to track your package on the carrier's website or at aurorella.com.
CUSTOMS, DUTIES & TAXES
International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our product prices or shipping fees. We recommend checking with your local customs office for more information before placing an order.
LOST OR STOLEN PACKAGES
Aurorella is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If your package is lost in transit, please contact us at aurorellashop@outlook.com and we will work with the carrier to resolve the issue.
CONTACT US
For shipping inquiries, please contact us at:
Email: aurorellashop@outlook.com
Website: aurorella.com